Norwich Prison Family Support Services

At HMP Norwich, the Spurgeons team work from the Visitors Centre to support both visitors and residents of the prison to keep in contact with each other through a period of imprisonment. We understand that visiting prison can be daunting and Spurgeons staff are on hand before, during and after all visiting sessions to offer support to visitors and answer any questions. As well as providing information and advice to residents across the prison.

Top Tips for Families

Information on supporting a child with a parent in prison

Family Days

Read about our family day activities

''The staff really helped with worries I had and made me feel welcome, they helped explain prison life to me and the children.''

''I found the Spurgeons staff very helpful and caring''

''They are always willing to help answer any queries''

Contact details

Spurgeons staff are happy to speak to anyone with a friend or family member at HMP Norwich and can answer queries regarding visiting in person, Purple (virtual) visits, sending in property, sending in money and the various communication methods. Please use the contact details below to speak to one of the team.

Spurgeons Visitors Centre, HMP Norwich, Knox Road, Norwich, NR1 4LU

01603 702301

Getting here

By bus: The No. 23/23a and 24/24a buses run regularly between the prison and Norwich bus station, Norwich train station and the city centre. Ask for the prison or Knox road. 

By train: Regular trains to and from London Liverpool Street, Ipswich, Cambridge, Great Yarmouth, Sheringham and Lowestoft. From the train station, it takes approximately 20 minutes to walk to the prison. The walk is uphill. Alternatively, you can take a bus or taxi from the train station. 

By car: From the A11, join the A47 towards Great Yarmouth. Take the exit marked A1042 towards Norwich N & E & Thorpe St Andrew. The prison is signposted from inner ring road and is situated off Plumstead Road.


Free parking is available at the prison. Please park in designated areas only.

Disabled access

The visitors centre is wheelchair accessible.

Safer Custody Team

If you are concerned about someone in HMP Norwich you can contact the Safer Custody Team on the number below.

01603 706387

Support for families

Spurgeons delivers a variety of activities and programmes to support both fathers in prison and their families.


Offering a Helping Hand

Read our guide to supporting those affected by IPP sentences


StoryBook Dads

Hear about how the StoryBook Dad programme works with fathers in prison


Family days

Our family days are a way for children to connect with their parent in prison


Top Tips for Families

Read our guide to supporting a child with a parent in prison


Further Information

Support services and useful links for families affected by imprisonment


Volunteering at a Spurgeons Prison-based Family Support service can be a great way to support prisoners and families affected by imprisonment as well as the local community.


Hope for Every Child

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