Norwich Prison Family Support Services

At HMP Norwich Spurgeons run special children's visits, baby bonding visits, family days, parenting courses for dads in prison and the opportunity for dads to record a story onto a CD for their child. Spurgeons staff (based in the Visitors Centre) and our partner organisations will be on hand before, during and after your visit to offer advice and support.

Top Tips for Families

Information on supporting a child with a parent in prison

Family Days

Read about our family day activities

''The staff really helped with worries I had and made me feel welcome, they helped explain prison life to me and the children.''

''I found the Spurgeons staff very helpful and caring''

''They are always willing to help answer any queries''

Important Coronavirus (Covid-19) Update

The Gov.uk website has put together some frequently asked questions and responses relating to friends and family of prisoners during the coronavirus outbreak.

Covid-19 visits update

Social and legal visits resumed at HMP Norwich from 28th July 2020 in a reduced manner. For more information read our Important information for visitors update.

Contact details

Spurgeons Visitors Centre, HMP Norwich, Knox Road, Norwich, NR1 4LU

01603 702301

Getting here

By bus: The No. 23/23a and 24/24a buses run regularly between the prison and Norwich bus station, Norwich train station and the city centre. Ask for the prison or Knox road. 

By train: Regular trains to and from London Liverpool Street, Ipswich, Cambridge, Great Yarmouth, Sheringham and Lowestoft. From the train station, it takes approximately 20 minutes to walk to the prison. The walk is uphill. Alternatively, you can take a bus or taxi from the train station. 

By car: From the A11, join the A47 towards Great Yarmouth. Take the exit marked A1042 towards Norwich N & E & Thorpe St Andrew. The prison is signposted from inner ring road and is situated off Plumstead Road.


Free parking is available at the prison. Please park in designated areas only.

Disabled access

The visitors centre is wheelchair accessible.

Safer Custody Team

If you are concerned about someone in HMP Norwich you can contact the Safer Custody Team on the number below.

01603 706387


Offering a Helping Hand

Read our guide to supporting those affected by IPP sentences


StoryBook Dads

Hear about how the StoryBook Dad programme works with fathers in prison


Family days

Our family days are a way for children to connect with their parent in prison


Top Tips for Families

Read our guide to supporting a child with a parent in prison


Further Information

Support services and useful links for families affected by imprisonment


Volunteering at can be a great way to support prisoners and families affected by imprisonment as well as the local community.

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5 hours ago


There are at least 60 county line drugs operations in Birmingham. Because boys are more likely to be targeted by police, gangs are now increasingly targeting girls and young women to transport weapons.

The Spurgeons BeLeave Project was set up in 2017. It helps girls aged 8 - 18 who are in danger of such criminal exploitation to recognise risks and make positive choices.

Last year we had the opportunity to film Nicky's story... hear Nicky in her own words discuss how the BeLeave project helped her to make new friends and find the confidence to try new things.

Read more about our BeLeave project here: spurgeons.org/impact-report-2020/

#BELEAVE #girlsingangs #ImpactReport
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1 day ago


''Life has thrown so much at these young people, but they are remarkably resilient and capable, and have so much potential.'' - Jackie Benton who manages the Young Carers programme in Birmingham.

Census data identifies 173,000 young carers in the UK (2016), though BBC research projects up to 700,000, or 3 times as many, have caring needs that are yet to be identified.

These young people are caring for a family member with an illness or disability. They have to grow up too fast - the need to balance their caring responsibilities with school leaves them little time to have fun with friends.

Spurgeons supports around 2,000 young people who have a caring role through our Birmingham Young Carers Unite and Wolverhampton Young Carers services. Find out more about our work in our latest Impact Report: spurgeons.org/impact-report-2020/

#ImpactReport #childrenscharity #youngcarers #birmingham #wolverhampton
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4 days ago


Praying with all of those working in prisons, including our Spurgeons colleagues and volunteers across our Family Support and Visiting services. 🙏🧡

Find out more: www.spurgeons.org/prisons-week

#PrisonsWeek Prisons Week
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4 days ago


Spurgeons is a proud sponsor of Prisons Week. Hear Spurgeons CEO Ross Hendry talk about the importance of prayer and our work in prisons in the video below.

Find out more: spurgeons.org/prisons-week
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