Prisons Info Hub

Discover helpful support services and resources for families affected by imprisonment.

Useful Information for Families

Prisoners' Families Helpline

The National Prisoners' Families Helpline can support you is a family member is in contact with the criminal justice system.

The helpline is free and open 9am - 8pm Monday to Friday and 10am - 3pm Saturday and Sunday.


Prison visits

Visits can be booked online up to 28 days before the visit.

The Gov.uk website also includes useful information on visiting, staying in touch and sending money into the prison.


Assisted prisons visits

If you are claiming certain benefits you might be able to get support paying for travel to the prison, somewhere to stay overnight and meals.

Telephone lines are open Monday to Friday, 9am - 5pm.


Email a Prisoner

0300 370 6550


The quickest way to stay in touch between visits is to use the Email a Prisoner service. You will need your loved ones prisoner number.

Please allow 72 hours for this to be set up.


Leaving prison and parole boards

Information on support available after leaving prison and applying for parole.



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