Prisons Info Hub

Discover helpful support services and resources for families affected by imprisonment and professionals working with offenders' children and their families

Useful Information for families

Prisoners' Families Helpline

The National Prisoners' Families Helpline can support you is a family member is in contact with the criminal justice system.

The helpline is free and open 9am - 8pm Monday to Friday and 10am - 3pm Saturday and Sunday.


Prison visits

Visits can be booked online up to 28 days before the visit.

The Gov.uk website also includes useful information on visiting, staying in touch and sending money into the prison.


Assisted prisons visits

If you are claiming certain benefits you might be able to get support paying for travel to the prison, somewhere to stay overnight and meals.

Telephone lines are open Monday to Friday, 9am - 5pm.


Email a Prisoner

0300 370 6550


The quickest way to stay in touch between visits is to use the Email a Prisoner service. You will need your loved ones prisoner number.

Please allow 72 hours for this to be set up.


Leaving prison and parole boards

Information on support available after leaving prison and applying for parole.


Useful Information for professionals


The National information centre on children of offenders (NICCO) supports all professionals working with offenders' children and their families.


Support for families

Spurgeons delivers a variety of activities and programmes to support both fathers in prison and their families.

Tom Ambler, with Selena, Johnny and Tommy

Invisible Walls

Read about our award-winning Invisible Walls service at HMP Winchester


The Art of Being a Dad

This online multimedia exhibition features creative work produced by fathers in the prisons we work in. It includes moving stories and poetry from the dads explaining what it’s like to be in prison and away from their families, and what their children mean to them.


Help for prisoners families

A series of animations to help you have those necessary conversations with children in your care.

Tom Ambler, with Selena, Johnny and Tommy

Family days

Our family days are a way for children to connect with their parent in prison


StoryBook Dads

Hear about how the StoryBook Dad programme works with fathers in prison

Family drawing

Top Tips for Families

Read our guide to supporting a child with a parent in prison

Offering a Helping Hand

Offering a Helping Hand is a new booklet, which addresses the impact of Imprisonment for Public Protection (IPP) and other indeterminate sentences on prisoners and their families.

The booklet is a joint publication by Spurgeons and Southampton Law School and draws on collaborative work and families of those serving IPP sentences carried out by Associate Professor at the Law School, Dr Harry Annison. It is also informed by insights provided by Spurgeons' Invisible Walls team at HMP Winchester.


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