Prisons Info Hub

Discover helpful support services and resources for families affected by imprisonment and professionals working with offenders' children and their families

Useful Information for families

Prisoners' Families Helpline

The National Prisoners' Families Helpline can support you is a family member is in contact with the criminal justice system.

The helpline is free and open 9am - 8pm Monday to Friday and 10am - 3pm Saturday and Sunday.


Prison visits

Visits can be booked online up to 28 days before the visit.

The Gov.uk website also includes useful information on visiting, staying in touch and sending money into the prison.


Assisted prisons visits

If you are claiming certain benefits you might be able to get support paying for travel to the prison, somewhere to stay overnight and meals.

Telephone lines are open Monday to Friday, 9am - 5pm.


Email a Prisoner

0300 370 6550


The quickest way to stay in touch between visits is to use the Email a Prisoner service. You will need your loved ones prisoner number.

Please allow 72 hours for this to be set up.


Leaving prison and parole boards

Information on support available after leaving prison and applying for parole.


Useful Information for professionals


The National information centre on children of offenders (NICCO) supports all professionals working with offenders' children and their families.


Support for families

Spurgeons delivers a variety of activities and programmes to support both fathers in prison and their families. 


Invisible Walls

Read about our award-winning Invisible Walls service at HMP Winchester


StoryBook Dads

Hear about how the StoryBook Dad programme works with fathers in prison


Family days

Our family days are a way for children to connect with their parent in prison


Top Tips for Families

Read our guide to supporting a child with a parent in prison


Offering a Helping Hand

Read our guide to supporting those affected by IPP sentences


Hope for Every Child

Your gift can make a difference

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