Prisons Info Hub
Discover helpful support services and resources for families affected by imprisonment.
Useful Information for Families
Prisoners' Families Helpline
0808 808 2003
The National Prisoners' Families Helpline can support you is a family member is in contact with the criminal justice system.
The helpline is free and open 9am - 8pm Monday to Friday and 10am - 3pm Saturday and Sunday.
Prison visits
Visits can be booked online up to 28 days before the visit.
The Gov.uk website also includes useful information on visiting, staying in touch and sending money into the prison.
Assisted prisons visits
0300 063 2100
If you are claiming certain benefits you might be able to get support paying for travel to the prison, somewhere to stay overnight and meals.
Telephone lines are open Monday to Friday, 9am - 5pm.
Email a Prisoner
0300 370 6550
The quickest way to stay in touch between visits is to use the Email a Prisoner service. You will need your loved ones prisoner number.
Please allow 72 hours for this to be set up.
Leaving prison and parole boards
Information on support available after leaving prison and applying for parole.
Hope for Every Child
Your gift can make a difference