Feedback and complaints

Spurgeons is committed to providing the best possible services for children, young people, families and the community. We want to listen to your concerns or complaint and will work with you to try to make things better.

Your views are very important to us and help us to continually improve our service provision.

How to make a complaint:

To begin with we suggest you talk over any concerns or complaints with a member of staff at the service. Problems can often be sorted out quickly by letting staff know how you feel.

If you are still not happy, please call 01933 412412. For further information, please download our Complaints Policy and Procedure 

If you have a concern about our Fundraising activities, you can find further information in our fundraising promise.

Further Information on how to contact us: