Annual Reports and Policies

Find out about how we use our resources and read about our successes in our Annual Reports and Accounts

We take our responsibilities, objectives and ambitions very seriously, so that we can provide the best service possible to improve the lives of disadvantaged children and their families. It is vital we are open and transparent about how we plan, use and spend our resources.

Our annual reports and accounts feature highlights from our services and also some of the individuals who we have helped, as well as detailing the financial breakdown of our income growth and explaining how we have met our targets.

Please download and read our annual reports and accounts from recent financial years.

Policy's and procedures

Renumeration Policy

Remuneration Policy

Spurgeons is committed to a Remuneration policy which offers fair pay to attract and keep appropriately qualified staff to lead, manage, support and deliver services in line with the charity’s vision and mission, consistent with Spurgeons’ statement of faith.
Download our remuneration policy

Gender Pay Gap

Spurgeons gender pay gap 5 April 2019

In 2017 the Government introduced a requirement that every organisation employing 250+ people must report a set of key data around gender and pay.
The calculation is based on a snapshot taken of the organisation, in the case of charities this is 5 April each year. The results presented use the Government prescribed methodology and as a result could be misunderstood. Therefore, this report highlights some aspects of Spurgeons and the methodology used that should be taken into consideration when reading the results we are asked to report.
Spurgeons has a clear pay and remuneration policy that seeks to live out our values of compassion, inclusiveness and hope, recognising our staff as central to us living out our mission and realising our vision.
Download the Gender Pay Gap Report

Donations policy

Making a donation

Making a donation could not be easier. Just select the donate button from the top menu navigation and enter the amount you wish to donate, click on "Donate now" button and you will be asked for a few details that we need to be able to process your donation.
We accept credit and debit card payments from Visa, MasterCard, Maestro and Switch. All payments are processed by our secure payment hosts directly and we do not receive or store any credit card details.
Alternatively you can make a donation by calling our Customer Care Team on 44 (0)1933 417388 during UK office hours.

Credit & Debit Card Security

All online credit/debit card transactions are processed using secure encryption by a third party handling agent which has been approved by our bank, Barclays. We do not receive or store any credit card details from these transactions.
All credit/debit card details which are received to complete a telephone donation are destroyed as soon as the transaction has cleared.

Refunds

If you have made a donation or payment in error please contact our Customer Care Team or call 01933 417388 and we will be happy to refund this for you.

Country of Merchant Domicile

The Country of Merchant Domicile is the UK.

Currency

All transactions are denominated in UK Sterling.

Registered Details

REGISTERED OFFICE
Spurgeons
74 Wellingborough Road
Rushden
Northants
NN10 9TY
UK

Registered Charity Number

1081182

Company Limited by Guarantee in England Number

03990460

Our Fundraising Promise

We are so grateful to our supporters who help us to see all children and young people equipped, empowered and inspired in ways that enable them to realise the fullness of their potential.
It is our commitment to you that we have in place our Fundraising Promise

Our Fundraising Promise

As members of the Fundraising Standards Board (FRSB) which is a self-regulatory scheme, we are fully committed to ensuring our fundraising is legal, honest, open, transparent and accountable.
We are proud to display the FRSB tick on our website which is given to member charities to show that our fundraising is regulated so that donors can give with confidence.

We are committed to high standards

We do all we can to ensure that fundraisers and volunteers working with us to raise funds, comply with the Code and with this Promise
We comply with the law including those that apply to data protection, health and safety and the environment

We are honest and open

We tell the truth and do not exaggerate
We do what we say we are going to do
We answer all reasonable questions about our fundraising activities and costs

We are clear

We are clear about who we are, what we do and how your gift is used
Where we have a promotional agreement with a commercial company, we make clear how much of the purchase price we receive
We give a clear explanation of how you can make a gift and amend a regular commitment

We are respectful

We respect the rights, dignities and privacy of our supporters and beneficiaries
We will not put undue pressure on you to make a gift and if you do not want to give or wish to cease giving, we will respect your decision
If you tell us that you don’t want us to contact you in a particular way we will not do so

We are fair and reasonable

We take care not to use any images or words that cause unjustifiable distress or offence
We take care not to cause unreasonable nuisance or disruption

We are accountable

If you are unhappy with anything we’ve done whilst fundraising, you can contact us to make a complaint.
We have a complaints procedure, a copy of which is available on the website or available on request.
If we cannot resolve your complaint, we accept the authority of the Fundraising Standards Board to make a final adjudication.

Gift Aid

What happens when you gift aid?

Checking the gift aid box as you donate boosts your donation by 25p for every £1 you give. Gift Aid is reclaimed by Spurgeons from the tax you pay for the current tax year.

Using Gift Aid means that for every pound you give, we get an extra 25 pence from the Inland Revenue, helping your donation go further. This means that £100 can be turned into £125 just so long as donations are made through Gift Aid.

When you check the gift aid box we update your information automatically to ensure that future gifts are gift aided too.

You are eligible to check the gift aid box if you are a UK taxpayer but please be aware that if you pay less Income Tax and/or Capital Gains Tax than the amount of Gift Aid claimed on donations made in a tax year it is your responsibility to pay any difference.

If you pay Income Tax at a higher or additional rate and want to receive the additional tax relief due to you, you must include all your Gift Aid donations on your Self-Assessment tax return or ask HM Revenue and Customs to adjust your tax code.

Complaints Policy

Spurgeons is committed to providing the best possible services for children, young people, families and the community. We want to listen to your concerns or complaint and will work with you to try to make things better. Your views are very important to us and help us to continually improve our service provision.

How to make a complaint:

To begin with we suggest you talk over any concerns or complaints with a member of staff at the service. Problems can often be sorted out quickly by letting staff know how you feel.

If you are still not happy, please call 01933 412412. You can view our Complaints Policy and Procedure below.

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