Discover helpful support services and resources for families affected by imprisonment and professionals working with offenders' children and their families
Useful information for families
0808 808 2003
The National Prisoners' Families Helpline can support you if a family member is in contact with the criminal justice system.
The helpline is free and open 9am - 8pm Monday to Friday and 10am - 3pm Saturday and Sunday.
0300 063 2100
If you are claiming certain benefits you might be able to get support paying for travel to the prison, somewhere to stay overnight and meals.
Telephone lines are open Monday to Friday, 9am - 5pm.
0300 370 6550
The quickest way to stay in touch between visits is to use the Email a Prisoner service. You will need your loved ones prisoner number.
Please allow 72 hours for this to be set up.
This series of short videos has been developed in partnership with prisoners and their families. It explores the different aspects of prison life and the support your loved one can access during their time in custody.
Useful information for professionals